Privacy Policy

This Privacy Policy describes how Language Services International (PET) Ltd ("LSI," "we," "us," or "our") collects, uses, and protects your personal data when you use our website, platform, and AI-powered educational tools (collectively, the "Services"). We comply with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486).

1. Information We Collect

When you use our Services, we may collect:

• Account Information: Name, email address, school/organization name, and phone number when you register or contact us.
• Usage Data: Pages visited, features used, time spent, and interaction patterns on our platform.
• Content Data: Educational materials, student data, and other content you upload or create using our tools.
• Device Information: Browser type, IP address, device type, and operating system for security and optimization.

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our AI-powered educational platform
• Process your requests and deliver our services
• Communicate with you about updates, support, and relevant offerings
• Analyze usage patterns to enhance user experience
• Ensure platform security and prevent unauthorized access
• Comply with legal obligations under Hong Kong law

3. Data Sharing and Disclosure

We do not sell your personal data. We may share information only:

• With Service Providers: Third-party vendors who help us operate (e.g., cloud hosting, analytics) under strict confidentiality agreements.
• For Legal Reasons: When required by law, court order, or governmental regulation in Hong Kong.
• With Your Consent: When you explicitly authorize us to share information.

4. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure servers, access controls, and regular security audits. While we strive to protect your data, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time. Certain information may be retained as required by Hong Kong law or for legitimate business purposes.

6. Your Rights

Under the Hong Kong Personal Data (Privacy) Ordinance, you have the right to:

• Access and obtain a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data (see our Data Deletion Instructions)
• Withdraw consent for data processing
• Lodge a complaint with the Privacy Commissioner for Personal Data

7. Cookies

We use essential cookies for platform functionality and optional analytics cookies to improve our services. You can control cookie preferences through your browser settings.

8. Third-Party Services

Our platform integrates with third-party services (e.g., Meta/Instagram, Vercel for hosting, Supabase for database). Each service has its own privacy policy governing their use of your data.

9. Children's Privacy

Our educational platform is designed for use by schools and educators. Student data is managed by the educational institution. If you believe a child has provided personal data without proper consent, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy periodically. We will notify users of material changes via email or platform notification. Continued use of our Services after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about this privacy policy or to exercise your data rights:

• Email: info@lsistream.ai
• Phone: +852 9828 2172
• Address: Kwai Chung, New Territories, Hong Kong

Data Protection Officer: Patrick Siu

Last updated: June 3, 2026